We’re here to help! Bouvali is committed to providing our guests with a secure and satisfying online shopping experience.

To help us answer your questions as quickly as possible, please choose from one of the following categories so that we may direct your concern to the appropriate department.

Placing An Order

Phone Order – If you are having trouble placing an order online, or would like to place an order over the phone click here to contact us.

Product Inquiries – If you have a question regarding one of the products shown on our website, please click here to contact a cutleryandmore.com product specialist.

Shipping Information – If you have a question regarding shipping, please click here to view our complete shipping policy.

Order Inquiries

Order Tracking – To track the status of your order online, please click here.

Returns/Exchanges – Please click here to view our return/exchange policy and instructions.

Order Questions – If you have a question regarding an order, whether it be a backorder status or a problem with something you have received, please click here to contact us.

Other Questions

Corporate Gifts – If you are looking to purchase some of our items to use as corporate gifts, or are looking to purchase a large volume of products, please contact one of our specialists by clicking here for a discounted price quote.

Warranty – If you require assistance regarding a product warranty, or need to contact the manufacturer directly, please click here for a manufacturer contact directory.

Would you prefer to speak to someone?

We are here to assist! For customer service, please call us at 1-616-977-0603.
Customer Service is open Monday through Friday from 9am to 5pm CST. 
If calling from outside of the US, our non toll-free phone number is 1-847-586-0545.